McGovern Consulting Group - Client Programs
- McGovern Consulting Group Referral Program
- McGovern Consulting Group Vendor/Customer Cleanup
- McGovern Consulting Group Peace of Mind Upgrade
- McGovern Consulting Group Secure Backup Program
- McGovern Consulting Group - Local Support Plans
- Month End Close Process Documentation
- Disaster Recovery Planning
McGovern Consulting Group Referral Program
Receive $1,750 in FREE Training or Consulting Services with The McGovern Consulting Group Referral Program!
Do you know someone at a nonprofit who could benefit from a Sage Nonprofit Solution (Sage Fund Accounting or Sage Fundraising) or McGovern Consulting Group's consulting services? By spreading the word and becoming part of our Referral Program, the McGovern Consulting Group will be able to help other Nonprofit Organizations achieve their goals.
Provide us with an introduction that results in a face-to-face meeting and we will provide your organization with 4 hours of web based training or services – a $700 value! If your referral purchases either Sage MIP Fund Accounting Software, Sage Fundraising Software or consulting services, your organization will receive 6 hours of web based training or services– a $1,050 value!
This is a total of 10 hours of training or services with a value of $1,750!
How do I make a referral to McGovern Consulting Group?
First, call our office at 888-876-1544 with the contact information of the person you are referring. Please be sure to include the organization name, a phone number and email, if possible.
Next, contact the person you are referring to let them know McGovern Consulting Group will be calling them to schedule an introductory meeting. It's that simple!
And, there is no limit on the number of referrals you can provide or the number of training sessions or services that you can earn for your organization.
McGovern Consulting Group Vendor/Customer Cleanup
The Vendor/Customer Cleanup process is perfect for an organization that has been using Sage Fund Accounting (Formally MIP) for several years and needs to streamline the number of vendors or customers that appear in the drop down list when making entries. Once this process is completed users will be able to select vendors/customers easily and accurately.
During this process, McGovern Consulting Group works with the organization to determine the criteria for which Vendors/Customers should be kept with a status of "Active" in Sage Fund Accounting (Formally MIP), and which Vendors/Customers should be "Discontinued" (without eliminating them from the history).
McGovern Consulting Group Peace of Mind Upgrade
McGovern Consulting Group understands the financial strains and anxieties that nonprofit organizations go through, such as: limited IT resources, uncontrollable down time and uncertainty of software capabilities. That's why we have developed the "Peace of Mind" Upgrade Program.
Why Do I need the "Peace of Mind" Upgrade?
- Are you worried about the latest version of Sage Fund Accounting?
- Do you understand all of the information in the 100+ page manual that shipped with the software?
- Do you know why you are upgrading?
- Does your IT person not want the responsibility of handling accounting data?
- Did you remember to check the security after your previous upgrade to ensure the new features were accessible?
- Have you "skipped" or had "issues" with past upgrades?
- Has upgrading caused downtime at your organization?
- Has your database been lost?
- Were you unsure if your IT person knew what to do?
- Were you aware of the upgrade enhancements and benefits?
- McGovern Consulting Group's "Peace of Mind" program is 100% Guaranteed and designed to take the risk and uncertainty out of software upgrades.
- Our proven approach has successfully upgraded many satisfied clients.
What Do I Get By Signing Up for the "Peace of Mind" Sage MIP Fund Accounting Upgrade Program?
- Offsite Database Migration Testing
- Computerized Hardware Evaluation on the Server to Determine
- Incompatibility Issues or Updates
- Upgrades during Non-Critical Hours
- Securing of Database Prior to Upgrade
- Offsite Database Backup Security
- No Lost or Corrupted Data Confirmation
- Database Connection Confirmation
- Data Migration Confirmation
- New Features and Functionality Security Update
- Specialized Instruction on New Features & Functions
We not only confirm that the upgrade works - we GUARANTEE it! Call McGovern Consulting Group at 800-876-1544 and we'll help you schedule your upgrade.
McGovern Consulting Group Secure Backup Program
The McGovern Consulting Group's Secure Backup Program offers weekly or bi-weekly backup service that allows your organization to restore and test your database.
With McGovern Consulting Group’s Secure Backup Program you receive:
- Documentation and Confirmation that you have access to the *.nps backups on the server. Make recommendations to IT Staff/Consultant on changes needed in security and location of database
- Weekly Data Back-Up Reminders
- Confirmation of Successfully Received Data
- Notification of Secured File (McGovern Consulting Group does not confirm that the database is whole and complete and can be restored)
In Addition our Secure Backup Program allows you to:
- Restore your database to McGovern Consulting Group’s server to confirm the restoration process
- Run Data Integrity Checks in the Sage Admin Module to Ensure there are No Data Integrity Issues
- Receive Reports that Confirm Your Organizations Data is in Order
- Data Ranges are Locked Down
- Check to Confirm Negative Amounts in Accounts Payable
- Guarantee that Balance Sheet/Statement of Financial Position is whole and complete
Backing Up Your Organizations Sage MIP Database Up to our Secure Server is:
- Fast
- Easy To Use – Just like Attaching a File in Outlook
- Secure Data Transfer Secure transfers (128-bit SSL Encryption)
McGovern Consulting Group - Local Support Plans
Option One: Prepaid Non-Expiring Local Support Plan
With this plan you pre-pay fees for a reduced rate.
This guarantees a 24-hour call back and quicker if an email is sent to Support@mcgoverncg.com
For more information and to discuss the number of hours your organization may need please contact our office at 888-876-1544
Option Two: Pay As You Go Local Support Plan
With this plan you pay as services are rendered. These services will be billed at our normal hourly rate.
Frequently Asked Questions:
How am I billed for the services rendered?
Time is billed in fifteen-minute increments.
How is the support provided onsite or remotely?
If services can be provided remotely via GoToAssist and teleconferencing - they will be; if there is a direct need for an onsite visit there will additional cost for miscellaneous travel expenses.
Does this eliminate our Sage 20% Maintenance and Support Agreement?
No, this does NOT! This is supplemental support not eliminate or to take away for outstanding quality support Sage Software provides. You are REQUIRED to continue paying your Sage Maintenance and Support Agreement to receive updates
How do you define a case?
You can define a case with any response to a technical inquiry (via phone, email, fax) regarding your accounting software or its integration with other programs. This can also include responses we make on your behalf to third party developers, other consultants or your accountant.
What if we email you with a question – are we still charged?
Cases are charged whether they are opened via phone, email or fax.
What if you can’t resolve our problem? It is still considered a case?
Our technical support cases are responses to your requests for assistance. They do not guarantee that we will solve your issue. Technical support cases cover all types of support questions, even if the issue is ultimately a bug with the Sage product.
Do we pay for support even if the issue turns out to be a product bug?
Yes, our plans provide for support, which covers OUR response to any issue that you are having with the software.
What if we don’t use all of our cases each year?
Unused prepaid support dollars will carry over to the following year.
Can’t you have Sage reimburse you for answering questions that turn out to be bugs? Why should we pay?
The software industry operates under a model where they expect users to “accept” that there are a number of bugs present in their software. We don’t agree with it. However, we have never been reimbursed by any software manufacturer for discovering a bug. Therefore we must charge for our technical assistance whether it is related to a bug or not.
Does your phone support plan include our Sage Basic Software Maintenance?
No! Under all plans you must continue to separately maintain a separate Basic Software Maintenance for your Sage MIP Fund Accounting or Sage Fundraising 50 software if you want to continue receiving upgrades (as well as any additional software maintenance required by other software).
Are you telling us that you really don't want to support us anymore if we aren't a huge nonprofit?
Absolutely NOT the whole purpose is to accommodate everyone’s need ad achieve 100% customer satisfaction.
What's the real reason for the new policies?
We receive hundreds of emails per day and quite a few phone calls. Many times callers would indicate that they didn't want to be charged for what they perceive to be a "quick question". Many callers expected free responses to what they deemed "easy" questions. Multiply the above by 100 to 150 clients and as you can see, free responses to technical questions are not a sustainable business model. All incidents will be billed in 15 minute increments. This could include time spent working with you and also time spent working on the issue offsite and without client involvement.
Does this plan include you coming out to install our upgrades?
If you are on the prepaid plan this includes on-site upgrades, training and consulting, and miscellaneous expenses will be deducted from the prepaid amount. McGovern Consulting Group will notify you when the balance on your account has reached the $500 threshold.
Month End Close Process Documentation
Checklists and the Documentation can easily fall to the bottom of an organization's To-Do List. Sometimes when this happens, Checklists and Documentaiton never getting done, even though it is one of the most important things an organization can do.
- Do you have a calendar for the month end close process?
- Do you have the tasks associated with the month end process written down?
- Do you have checklist of task and if it/when it was completed by who?
If you answered "no" to any of the questions above, we can assist your organization in developing this process.
Disaster Recovery Planning
If something happened today, would your organization's accounting or finance team be prepared? Although, the server and network are often well prepared, it is very important to be sure your team is prepared.
